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"HOW TO FIX ALL YOUR FAMILY’S TECH PROBLEMS OVER CHRISTMAS" How to fix all your family’s tech problems over Christmas It’s that time of year again: yes, a time for eating and drinking too much, but also a time for having to fix a plethora of tech problems for your whole family, from your parents’ Wi-Fi to your niece’s iPad. To give you a fighting chance of getting everything sorted by the time the Christmas dinner is ready, here’s our guide to a successful troubleshooting session. Of course we can’t cover every single issue you might come across on every single type of device, but we can give you some broad pointers about what to tackle. What’s more, these fixes should last well into the future, reducing the likelihood that you’ll get follow-up calls in January and February asking for yet more tech assistance. Update absolutely everything You’d be surprised at just how many problems are caused by out-of-date software or hardware. Before you do anything else, install all the available updates and patches you can, on phones, tablets, laptops and so on (if you’re clever about it you could even fit this in between rounds of charades).

Thankfully, this is relatively easy to do now. On Android, pick System, Advanced, and then System update to check for updates. On iOS, go to Software Update under General in Settings. On Windows machines, it’s Settings then Update & security, and on macOS you need to go to System Preferences then Software Update.

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Don’t forget individual apps on your phones and computers as well: they’ll often update themselves but it’s worth checking. On mobile, it’s under My apps & games in the Play Store on Android, and Updates in the App Store on iOS; on Windows and macOS you can check inside individual apps (as well as check the App Store on macOS). Keeping apps and operating systems updated means the latest bugs are squashed, the est security patches are applied, and compatibility with other apps and devices is improved. If you find that any of your relatives have turned off automatic updates for whatever reason, do them a favor and turn them back on. Reduce the bloat Many a tech issue can be caused by too much bloat, whether that’s photos and videos taking up almost all the room on a phone, or a desktop browser getting weighed down by a hundred extensions that aren’t all that necessary.

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Fortunately, cleaning up the mess shouldn’t take too long. You can start with browsers, which is probably where a lot of your relatives spend a lot of their time. Cut out any add-ons and extensions they don’t need and/or which look suspicious – they may have been accepting a lot of installations they really shouldn’t have.

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The extensions page should be fairly easy to find (it’s under More tools and Extensions on the Chrome menu, for instance). When it comes to available storage space, you need a healthy chunk of it on both phones and computers. Get rid of any unnecessary apps (games in particular can take up a lot of room), and clear out photos and videos to the cloud – Google Photos is a good choice for this (and free if you don’t mind a bit of resizing), while iCloud is also an option (when you’ve used up the free 5GB, prices start at $0.99/£0.79 a month). You can also use services like Dropbox or OneDrive, which comes built into Windows.

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